Terms & Conditions

Freeweek Terms of Service

PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THIS SITE

Part 1 – All Users Terms

What’s in these terms

These terms tell you the rules for using our website www.freeweek.co.uk (our site).

Our site is an online two-sided marketplace which enables connections between Contractors and Tradespeople. Contractors are businesses seeking to obtain short-term services from suitable Trades People for projects at short notice. Tradespeople are sole traders or businesses with spare capacity at short notice seeking to utilise their spare capacity by seeking engagements from Contractors for projects.  Contractors, Tradespeople and any other person accessing our site are users of our site. 

Who we are and how to contact us

www.freeweek.co.uk is a website operated by Freeweek Limited (We). We are registered in England and Wales under company number 15909457 and have our registered office at 36 Lindsey Close, Portishead, Bristol, England, BS20 8RR. Our VAT number is 492120411.

To contact us, please email support@freeweek.co.uk or use the online form in your user profile.

By using our site you accept these terms

By using our site, you confirm that you accept these terms of service and that you agree to comply with them.

If you do not agree to these terms, you must not and may not use our site.

We recommend that you print a copy of these terms for future reference.

There are other terms that may apply to you

These terms of service refer to the following additional terms, which also apply to your use of our site:

• Our Privacy Policy which explains how we collect, use and store your personal data.
• Our Cookie Policy, which sets out information about the cookies on our site.

Part 1 of these terms of service apply to all users accessing our site.

If you are a Contractor or access our site on behalf of a Contractor and engage or are seeking to engage a Tradesperson using our site, our Contractor Service Terms at Part 2 will apply. 

If you are a Tradesperson or access our site on behalf of a Tradesperson and are being engaged or seeking to be engaged by a Contractor using our site, our Tradesperson Service Terms at Part 3 will apply. 

If you enter any of our raffles, Part 4 will apply.

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 10^th July 2026. 

We may make changes to our site

We may update and change our site from time to time to reflect changes to our services, our users’ needs and our business priorities. We will try to give you reasonable notice of any major changes.

We may suspend or withdraw our site

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of service and other applicable terms of service, and that they comply with them.

We may transfer this Agreement to someone else

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

Our site is only for users in the UK

Our site is directed to businesses and people in the United Kingdom. We do not represent that content available on or through our site is appropriate for use or available in other locations. By continuing to access, view or make use of our site and any related content and services, you hereby warrant and represent to us that you are located in the United Kingdom. If you are not located in the United Kingdom, you must immediately discontinue use of our site and any related content and services. 

You must keep your account details safe

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@freeweek.co.uk.

How you may use material on our site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except where the content is user-generated).

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy, download, share or repost any part of our site in breach of these terms of service, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made (except that you are permitted to print off a copy of these terms of service).

No text or data mining, or web scraping

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to our site or any services provided via, or in relation to, our site for any purpose, including the development, training, fine-tuning or validation of AI systems or models. This includes using (or permitting, authorising or attempting the use of):

• Any “robot”, “bot”, “spider”, “scraper” or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of our site or any data, content, information or services accessed via the same.
• Any automated analytical technique aimed at analysing text and data in digital form to generate information or develop, train, fine-tune or validate AI systems or models which includes but is not limited to patterns, trends and correlations.

The provisions in this clause should be treated as an express reservation of our rights in this regard, including for the purposes of Article 4(3) of the Digital Copyright Directive ((EU) 2019/790).

You shall not use, and we do not consent to the use of, our site, or any data published by, or contained in, or accessible via, our site or any services provided via, or in relation to, our site for the purposes of developing, training, fine-tuning or validating any AI system or model. 

This clause will not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to us.

Rules about linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us via email support@freeweek.co.uk or use the online form in your user profile.

Our trade marks are registered

“Freeweek for Trades” is a UK registered trade mark of Freeweek Limited. You are not permitted to use our trade marks without our approval, unless they are part of material you are using as permitted under these terms (How you may use material on our site). 

Uploading content to our site

Whenever you make use of a feature that allows you to create content directly on our site, upload or share content to our site, or to make contact with other users of our site, you must comply with our Acceptable Use Policy and any other reasonable requirements communicated to you by us.

Acceptable Use Policy

You agree not to:

• use our site and the services made available by it for unlawful, harmful, or fraudulent purposes;
• upload or distribute viruses, malware, or other harmful code;
• attempt to gain unauthorized access to systems or data;
• harass, abuse, or harm others;
• post or share content that is offensive, defamatory, or violates any laws; and
• not do anything similar to any of the above.

You are responsible for any content that you submit. Content must:

• be accurate and lawful;
• not infringe on any intellectual property rights; and
• not contain harmful, abusive, or misleading information.

You warrant that any such contribution complies with the requirements stated above, and you are liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

We will consider any content you upload to our site to be non-confidential and not protected by any trade mark, patent or copyright (“non-proprietary”), that is, in the public domain. You own your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to others. The rights you license to us are described below.

We also have the right to disclose your identity to anyone who is claiming that any content posted or uploaded by you to our site violates their intellectual property rights or their right to privacy.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the acceptable use standards set out above.

If you wish to contact us in relation to content you have uploaded to our site and that we have taken down, please contact us via email support@freeweek.co.uk or via our online form in your user profile.

Rights you are giving us to use material you upload

When you upload or post content to our site, you grant us the following rights to use that content:

• a worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the website and across different media including to promote our site or the service in perpetuity; and
• a worldwide, non-exclusive, royalty-free, transferable licence for other users, partners or advertisers to use the content for their purposes in perpetuity. 

User-generated content is not approved by us

Our site may include information and materials uploaded by other users. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Do not rely on information on this site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We are not responsible for websites we link to

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

We are not responsible for viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform to access our site. You should use your own virus protection software.

You must not introduce viruses

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful, or otherwise harmfully interacting with our site or any part of it. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site or any other equipment or network connected with our site. You must not interfere with, damage or disrupt any software used in the provision of our site or any equipment or network or software owned or used by any third party on which this site relies in any way. You must not attack our site via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Our responsibility for loss or damage suffered by you

You agree that as a Tradesperson and/or Contractor, you are a business user and not a consumer. 

Whether you are a consumer or a business user:

• We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user:

• We exclude all implied conditions, warranties, representations or other terms that may apply to our site or any content or services on it.
• We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.
• In particular, we will not be liable for:
  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user:

• We only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. 

How we may use your personal information

We will only use your personal information as set out in our Privacy Policy.

Which country’s laws apply to a dispute

If you are a consumer, please note that these terms of service, their subject matter and their formation, are governed by English and Welsh law. We both agree that the courts of England and Wales will have exclusive jurisdiction, except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English and Welsh law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Part 2 – Contractor Service Terms

As a Contractor seeking to engage a Tradesperson to complete a project for you, you may list the requirements for your project, including a description of the work and/or skills and qualifications required, the work location, duration of the engagement or dates required, and any other special terms. Projects are intended to utilise additional capacity and availability that a Tradesperson has on a short term and short notice basis. 

Tradespeople may offer their services for your project should they match with your requirements. We do not verify or endorse any Tradespeople. You are solely responsible for determining whether any Tradesperson is suitable for your project.

If you wish to receive the contact details for Tradespeople who have offered to participate in your project, you must first pay the introduction fees stated on our site at the time you have matched with the Tradesperson. Our fee are exclusive of VAT. Where VAT is payable in respect of some or all of our fees, you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the fees. 

Once you have paid such fees, you will receive the contact details for the relevant Tradespeople, and you are permitted to contact them for the purpose of engaging them for your project and in line with our Privacy Policy. Once you have received the relevant Tradesperson’s contact details from us, you are not entitled to any refund of any fees.

You are responsible for negotiating and concluding any contract between you and a Tradesperson. We act as an introduction only service and have no involvement in any such terms or contracts. You agree to indemnify us for any loss and damage we suffer as a result of you engaging with any Tradesperson or from entering into a contract with a Tradesperson.

Part 3 – Tradesperson Service Terms

As a Tradesperson seeking to fill your short term capacity/availability at short notice you may create a profile on our site to include your specific trade, additional trade related enhancements, chosen travel radius, and your available dates. You may use our site to upload your availability and edit your availability, in order to be matched with Contractors looking to utilise your additional capacity and availability.

If you deem that you meet the requirements for a Contractor’s project, you may offer your services to a Contractor via our site, by accepting the match with a Contractor’s project. When doing so, you warrant to us that you do meet any requirements listed by a Contractor for the relevant project and associated work. We do not verify or endorse you or any Contractors or their projects. You are solely responsible for any communication and engagement with a Contractor.

If you have offered your services to a Contractor for a project and a Contractor wishes to contact you for their project, the Contractor must first pay the relevant introduction fees to us. Following such payment, your contact details will be shared with the Contractor in line with our Privacy Policy and for the purpose of them contacting you to discuss the Contractor engaging you for their project. You are responsible for negotiating and concluding any contract between you and a Contractor. We act as an introduction only service and have no involvement in any such terms, contracts or associated payments. You agree to indemnify us for any loss and damage we suffer as a result of you engaging with any Contractor or from you entering into a contract with a Contractor.

Part 4 – Raffle Terms

If you enter the monthly raffle on our site, this Part 4 will apply.

The raffles on our site are open to all UK Trades Persons and Contractors aged 18 years or over, except employees of Freeweek, their families, agents or any third party directly associated with administration of the raffles.

The raffles are free to enter and no purchase is necessary. Upon opting in to the raffle via our site you will be automatically entered into the monthly raffle thereafter. 

All entries must be submitted via our site and only one entry per person is permitted.

The opening date for entries is the first day of each calendar month. The closing date of the prize draw is the last day of each calendar month. Entries received after this time will be included in the raffle for the following month. 

We accept no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.

A winner will be chosen by random draw performed by a computer process in the first week following the end of the calendar month (“Draw Date”).

The winner will receive a Makita Radio Model MR007GZ.

The winner will be notified by email and must provide any details reasonably required by us to claim their prize. If a winner does not respond within 14 days of being notified by us, then the winner’s prize will be forfeited and we will be entitled to select another winner in accordance with the process described above.

The prize will be sent to the winner by post within 7 days of being notified of their win.

The prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. 

We reserve the right to replace the prize with an alternative prize of equal or higher value if circumstances beyond our control makes it necessary to do so. 

The decision of Freeweek regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it. 

We will publish or make available information that indicates that a valid award took place. To comply with this obligation we will send the name and county of major prize winners to anyone who emails support@freeweek.co.uk within one month after the closing date for each raffle. If you object to any or all of your name, county and winning entry being published or made available, please contact us. In such circumstances, we must still provide the information and winning entry to the Advertising Standards Authority on request.

Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. We reserve the right to refuse entry, or refuse to award the prize to anyone in breach of these terms and conditions. 

The Promoter reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so.