Privacy Policy

Freeweek Privacy Policy

Effective Date: 16th September 2026

1. Introduction

Freeweek Limited (“we”, “us”, “our”) operates www.freeweek.co.uk, an online two-sided marketplace connecting Contractors (businesses seeking short-term project help) and Tradespeople (sole traders or businesses with spare capacity). We are registered in England and Wales (Company No. 15909457) and our registered office is at 36 Lindsey Close, Portishead, Bristol, England, BS20 8RR. Our VAT number is 492120411. Please contact us at support@freeweek.co.uk for any privacy-related queries.

2. Scope of Policy

This Privacy Policy describes how we, as data controller, collect, use, disclose, and protect personal data in connection with your use of our site. Personal data means any information about an individual from which that person can be identified.

This website is not intended for children and we do not knowingly collect data relating to children.

3. Information We Collect

Personal Data

We may collect the following information:

Identity Data: name, company name, registration number, trade, VAT number.
Contact Data: email, phone number, address.
Profile Data: skills, qualifications, project requirements, trade, travel radius, availability, user identification code, password, and other security credentials.
Content Data: Any content you upload or share on the site, including participation in raffles.
Usage Data: device information, IP address, browser type, cookies as per our Cookie Policy; see below).

We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals’ usage data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

How your personal data is collected

Directly from you via registration, profile creation, and other forms.
Via you corresponding with us by post, phone, email or otherwise.
Automatically through cookies and similar technologies (see our Cookie Policy).
We may also receive personal data about you from various third parties and public sources.

4. How We Use Your Information

We use your information to:

Facilitate introductions between Contractors and Tradespeople and support marketplace activity.
Process payments and provide contact details as part of the introduction service, where applicable.
Communicate with you regarding your account, project matches, raffles, or site changes.
Ensure site security and integrity, including safeguarding account credentials.
Comply with legal obligations and enforce our Terms of Service.
Publish winner information in compliance with raffle regulations (name and county for major prize winners; objectors may contact us).
Improve and update our site and its services.
Send you marketing communications where we have a legal basis to do so.

The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.
Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.
Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Purpose/Use	Type of data	Legal basis
To register you as a new user	(a) Identity(b) Contact	(a) Performance of a contract with you.(b) Necessary for our legitimate interests.
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Dealing with your requests, complaints and queries	(a) Identity(b) Contact(c) Profile(d) Content(e) Usage	(a) Performance of a contract with you(b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you
To enable you to partake in a raffle, prize draw, competition or complete a survey	(a) Identity(b) Contact(c) Profile(d) Content(e) Usage	(a) Performance of a contract with you(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)	(a) Identity(b) Contact(c) Profile(d) Content(e) Usage	(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation
To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you	(a) Identity(b) Contact(c) Profile(d) Content(e) Usage	Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing	(a) Identity(b) Contact(c) Profile(d) Usage	Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data	(a) Identity(b) Contact(c) Technical(d) Usage (e) Profile	Necessary for our legitimate interests (to carry out direct marketing, develop our products/services and grow our business), or Consent, having obtained your prior consent to receiving direct marketing communications
To carry out market research through your voluntary participation in surveys	(a) Identity(b) Contact(c) Technical(d) Usage (e) Profile	Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).

Direct marketing

During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from us via email, SMS, telephone and post. You may also receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving the marketing.

We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view of which products, services and offers may be of interest to you so that we can then send you relevant marketing communications.

Third-party marketing

We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

Opting out of marketing

You can ask us to stop sending you marketing communications at any time by following the opt-out links within any marketing communication sent to you or by contacting us at support@freeweek.co.uk.

If you opt out of receiving marketing communications, you will still receive service-related communications that are essential for administrative or customer service purposes for example relating to matching in connection with a project, updates to our Terms of Service and checking that your contact details are correct.

Cookies

For more information about the cookies we use and how to change your cookie preferences, please see [LINK TO YOUR COOKIE POLICY].

5. Sharing and Disclosure

We share your information:

With matched Contractors or Tradespeople for the purpose of facilitating contact and engagement in relation to projects and for the purpose of any other feature of our site or our services.
With third parties supporting our business operations (e.g., IT, payment processors), subject to confidentiality and data protection obligations.
If required by law or to respond to claims, including in relation to intellectual property or privacy rights.
If necessary to comply with advertising standards regarding raffles.
If our business is transferred or merged, after written notice of such a transfer.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Our site is intended for users located in the United Kingdom and we do not knowingly transfer personal data outside the UK.

You agree that we may transfer your personal data outside of the UK, and if we do so, we will ensure a similar degree of protection is afforded to it by ensuring that the following safeguards are in place:

We will only transfer your personal data to countries that have been deemed by the UK to provide an adequate level of protection for personal data; or
We may use specific standard contractual terms approved for use in the UK which give the transferred personal data the same protection as it has in the UK, namely an International Data Transfer Agreement or an International Data Transfer Addendum to the European Commission’s standard contractual clauses for international data transfers.

7. Data Security

We take reasonable steps to protect your information, including securing user identification codes and passwords. If you suspect your credentials have been compromised, notify us promptly at support@freeweek.co.uk.

8. Your Rights

Under UK data protection law, you have the right to:

Access and rectify your information, or to request deletion;
Object to processing or request restriction;
Withdraw consent at any time (where processing is based on consent); and

To exercise these rights, contact us at support@freeweek.co.uk.

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint.

9. Retention

We retain your information as long as necessary for purposes described, including for as long as you have an account with us, legal obligations and site security.

10. Cookies

We use cookies and similar technologies to enhance your experience, as detailed in our Cookie Policy.

11. Changes to This Policy

We may amend this Privacy Policy periodically. The most recent version will be posted on our site. Please check regularly to ensure you understand the terms that apply.

If you have any questions about this Privacy Policy or your personal information, please contact support@freeweek.co.uk or use our online form within your user profile.